Following is a list of some of the things my constituency office can help you with:
- Provide information on locating government services and contact information
- Assist in understanding government policies and services
- Assist in navigating through government bureaucracy
- Ensure due process is being followed
- Attend community events
- Provide congratulatory messages
- Provide government documents, legislation, discussion papers and other web-based forms if you don’t have Internet access
The steps below will help you determine the best course of action to address your issue. Please click on the first step, “How Can We Help?” to begin.
- How can we help?
- Getting information
- Preparing to open a case
- What happens when we take on your case?
Q: The first step is to determine whether or not we are in a position to help you. It’s possible your case may concern another jurisdiction such as the federal government or a local authority. If so, we will point you in the right direction.
- you are a resident of my riding; and
- your matter is with a provincial government agency.
Unfortunately, we cannot help you if:
- you have retained a lawyer to represent you pertaining to your case;
- your matter is pending before the courts;
- the police are involved. We cannot make inquiries about police investigations. If you have a complaint about police conduct, please direct them to the Office of the Police Complaints Commissioner.
A provincial government agency is an organization that is a part of the provincial government. These agencies and their departments are part of the Premier’s cabinet, or independent agencies established by the Legislative Assembly. Examples of provincial agencies include:
- Medical Services Plan
- BC Employment & Assistance
- Office of the Public Trustee
- Employment Standards Branch
- BC Assessment Authority
If you’re not sure whether your issue is with a provincial agency, you can contact my constituency office for advice. If you are sure that your issue is with a provincial government agency, proceed to the next step.
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Q: Often constituents are simply looking for information. We’ve used this section to provide you with links that can answer many of your questions.
If you are still unable to find the answers and would like to open a case with my office, please proceed to the next step.
You can also check my Frequently Asked Questions page – you may just find the answer to your question there.
Q: Our goal is to find a resolution to your situation. This section offers a few suggestions on how you can help us to help you.
requires you to fill out and sign a Personal Authorization Form giving my staff and me permission to make inquiries on your behalf. Without your authorization we cannot investigate your case.Second - Please prepare copies of any and all documents you have that pertain to your issue. If you don’t have access to a photocopier, my office can make copies of documents that are necessary to make inquiries.Third - Please write out an account of your matter. By providing my office with a detailed description of the case, it will give us a clearer picture and outline to follow when making inquiries. Identify the issue, and then include a description of any actions you have taken, relevant dates, responses you have received and any other additional information that you think will be helpful.Fourth - Once you have gathered all of your information you can either mail it to, or drop it off at, my constituency office. If you have any questions about compiling your information or initiating your case, please contact my constituency office at any time.Now proceed to the final step.
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Q: A description of what you can expect to happen when our constituency office receives all the information it needs to make inquiries on your behalf.